Effective Date: 04/05/2025
At NEA Sporting Goods, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return process. Please review our policy below.
1. Eligibility for Returns and Refunds
To be eligible for a return and refund, your item must meet the following conditions:
-
The item must be unused, unworn, and in its original packaging.
-
The return must be initiated within 30 days from the date of delivery.
-
Proof of purchase (receipt or order confirmation) is required.
-
Certain items cannot be returned, including:
-
Clearance and final sale items
-
Customized or personalized products
-
Safety equipment (e.g., helmets, protective gear)
-
Gift cards
-
2. How to Request a Return
To initiate a return, please follow these steps:
-
Contact Us: Email us at sales@neasportinggoods.com or call 870-858-0008 with your order number and reason for return.
-
Receive a Return Authorization (RA) Number: Our team will review your request and provide a return authorization if eligible.
-
Ship the Item Back: Securely package your item and send it to the address provided with your RA number. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
-
Processing Time: Once we receive your return, we will inspect the item and process your refund within [30] business days.
3. Refund Method
Approved refunds will be issued to the original payment method used for purchase. Please note:
-
Refunds may take [30] business days to appear in your account, depending on your bank or payment provider.
-
Shipping fees are non-refundable, except in cases where the return is due to an error on our part.
4. Exchanges
We do not offer direct exchanges. If you need a different size or product, please return the item for a refund and place a new order.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [30] days of delivery. We will arrange for a replacement or a full refund at no additional cost.
6. Cancellations
Orders may be canceled within [30] hours of placement, provided they have not been processed for shipping. Contact our support team immediately if you need to cancel an order.
7. Contact Us
For any questions about our refund policy, please reach out:
NEA Sporting Goods
📧 Email: sales@neasportinggoods.com
📞 Phone: 870-858-0008
📍 Address: Bono, Arkansas USA
We appreciate your business and are committed to making your shopping experience enjoyable!
Would you like any modifications, such as adding store credit options or extending the return window for holiday purchases?